Marine Cargo Claims
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Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.
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Claim - Marine cargo content
Marine cargo claims
What to expect when you submit a marine cargo claim
Step 1: Report incident
You report the incident, with the required information. You also send a ‘Notice of Loss’ to the one responsible for the incident.
Step 2: Claim assessment
Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Based on the nature of loss, we may appoint a Loss Adjuster to investigate the loss or arrange a survey by ADNIC Engineering Services Dept.
Step 3: Receive claim reference number
Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number. Use this claim reference number to track the status of your claim throughout the process.
What documents you’ll need
First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.
To submit a notification of your marine cargo claim, you will need:
- Policy number
- Mobile number
- Email address
- Time, date and location of incident
- Description of what happened
- Estimated value of loss
Where to submit your claim
You can report the incident to us by phone, fax, or email.
- Within business hours (8am - 4pm): 02 408 0552
- Outside business hours: 056 417 5173
- Within business hours (8am - 4pm): 04 515 4861
- Outside business hours: 056 418 8085
Abu Dhabi: 02 408 0618
Dubai: 04 515 4911